MARASUN

How to Choose the Right Roofing Contractor for Your Commercial Project

Written by MARASUN | Apr 25, 2025 2:00:00 PM

When it comes to commercial roofing, the stakes are high. We’re not just talking about protecting a building, we’re talking about safeguarding your business, your employees, and your bottom line.

Choosing the right roofing contractor for your commercial project isn’t just important—it’s critical. But with so many options out there, how do you separate the pros from the pretenders?

Let’s break it down step by step so you can make the best choice for your business.

1. Look for Experience in Commercial Roofing

Not all roofing contractors are created equal, and commercial roofing is a whole different beast compared to residential. You need a contractor who knows the ins and outs of commercial systems, from flat roofs to TPO, EPDM, and beyond.

What to Ask:

  • How many years of experience do you have in commercial roofing?
  • Can you provide examples of similar projects you’ve completed?
  • Do you specialize in specific roofing systems or materials?

Pro Tip: A contractor with a proven track record in commercial roofing is less likely to make costly mistakes. Look for someone who can confidently explain the complexities of your project.

2. Verify Licensing and Insurance

This one’s non-negotiable. Any contractor you hire should be fully licensed and insured. Why? Because if something goes wrong—whether it’s an accident on the job site or a mistake in the installation—you don’t want to be left holding the bag.

What to Check:

  • Is the contractor licensed to work in your state or region?
  • Do they carry general liability and workers’ compensation insurance?
  • Can they provide proof of insurance upon request?

Pro Tip: Don’t just take their word for it. Ask for documentation and verify it with the issuing authority. It’s better to spend a few minutes double-checking than to deal with a legal headache later.

3. Check Their Reputation

A contractor’s reputation speaks volumes about their reliability and quality of work. Thanks to the internet, it’s easier than ever to dig into a company’s track record.

How to Research:

  • Read online reviews on Google, Yelp, and industry-specific platforms.
  • Ask for references from past clients and follow up with them.
  • Check their Better Business Bureau (BBB) rating and look for any unresolved complaints.

Pro Tip: Don’t just focus on the positive reviews. Pay attention to how the contractor handles negative feedback—it’s a good indicator of their professionalism and commitment to customer satisfaction.

4. Evaluate Their Communication Skills

A successful commercial roofing project requires clear and consistent communication. From the initial consultation to the final walkthrough, you need a contractor who keeps you in the loop every step of the way.

What to Look For:

  • Do they respond promptly to your calls and emails?
  • Are they transparent about timelines, costs, and potential challenges?
  • Do they take the time to answer your questions and address your concerns?

Pro Tip: If a contractor is hard to reach or vague in their responses during the bidding process, it’s a red flag. Good communication is key to avoiding misunderstandings and delays.

5. Ask About Warranties

A quality roofing contractor stands behind their work. Before signing a contract, make sure you understand what kind of warranty they offer on both materials and labor.

Questions to Ask:

  • What is the manufacturer’s warranty on the roofing materials?
  • Do you offer a workmanship warranty? If so, how long does it last?
  • What does the warranty cover, and what are the exclusions?

Pro Tip: A strong warranty is a sign that the contractor is confident in their work. Be wary of anyone who offers a vague or overly limited warranty.

6. Get a Detailed Proposal

When it comes to commercial roofing, the devil is in the details. A reputable contractor will provide a comprehensive proposal that outlines every aspect of the project.

What to Look For in a Proposal:

  • A clear scope of work, including materials, labor, and timelines.
  • A breakdown of costs, so you know exactly what you’re paying for.
  • Terms and conditions, including payment schedules and warranty information.

Pro Tip: If a contractor’s proposal is vague or full of jargon, ask for clarification. You should never feel pressured to sign a contract you don’t fully understand.

7. Prioritize Safety

Commercial roofing projects often involve heavy equipment, high elevations, and complex installations. Safety should be a top priority for any contractor you consider.

What to Ask About Safety:

  • Do you have a written safety plan for this project?
  • Are your workers trained and certified in OSHA safety standards?
  • How do you handle hazardous materials and waste disposal?

Pro Tip: A contractor who prioritizes safety is less likely to cut corners, which means better results for your project.

8. Consider Their Availability

Timing is everything in business, and your roofing project is no exception. Make sure the contractor you choose can work within your schedule and meet your deadlines.

What to Ask:

  • When can you start the project?
  • How long will the project take to complete?
  • Do you have the resources to handle a project of this size?

Pro Tip: Be realistic about your timeline, but don’t settle for a contractor who can’t commit to a reasonable schedule.

9. Compare Bids, But Don’t Just Go for the Lowest Price

It’s tempting to choose the contractor with the lowest bid, but remember—you get what you pay for. A suspiciously low bid could mean they’re cutting corners or using subpar materials.

How to Compare Bids:

  • Look at the overall value, not just the price.
  • Consider the quality of materials, warranties, and the contractor’s reputation.
  • Be wary of bids that are significantly higher or lower than the competition.

Pro Tip: The best contractor isn’t always the cheapest—it’s the one who offers the best combination of quality, reliability, and value.

10. Trust Your Gut

At the end of the day, choosing a roofing contractor is about more than just credentials and numbers. It’s about finding someone you trust to do the job right.

What to Ask Yourself:

  • Do I feel confident in their abilities and expertise?
  • Do they seem genuinely invested in the success of my project?
  • Would I recommend them to a friend or colleague?

Pro Tip: If something feels off, don’t ignore it. Trust your instincts and keep looking until you find the right fit.

Final Thoughts

Choosing the right roofing contractor for your commercial project isn’t just about getting the job done—it’s about getting it done right. By following these steps, you can find a contractor who will deliver quality work, on time and on budget.

At MARASUN, we specialize in commercial roofing projects of all sizes. With years of experience, a commitment to safety, and a reputation for excellence, we’re here to help you protect your business and your investment. Contact us today to schedule a consultation and let’s get started on your next project.